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Welcome to
Greens Norton and Weedon Medical Practice

Surgery

Greens Norton Medical Centre and Upper Nene Village Practice are two long established rural dispensing practices which merged in April 2010 to form Greens Norton and Weedon Medical Practice. The new combined practice operates from modern purpose-built premises on two sites, one in Greens Norton and the other in Weedon. Our aim is to provide high quality medical care in a friendly and relaxed atmosphere and promote healthy living with an emphasis on disease prevention.

The practice covers a wide area and the villages we serve are listed on our map page. If you live more than a mile from a pharmacy, both Greens Norton and Weedon dispensaries can dispense medicines to you.

GREENS NORTON MEDICAL CENTRE
Towcester Road
Greens Norton
Towcester
Northamptonshire
NN12 8BL
Tel: 01327 358287
Fax: 01327 359715

WEEDON SURGERY
57 New Croft
Weedon
Northamptonshire
NN7 4RX
Tel: 01327 340212
Fax: 01327 349728



Care Data

How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

You have a choice. Click here for more information.


Out of Hours Emergencies

NHS 111 is the out-of-hours service delivering emergency care to patients in South Northants and the Daventry area. When the Medical Centre is closed, telephone 111. Trained staff will answer your call. You may be given telephone advice, asked to attend an emergency surgery or visited at home depending upon the severity of your problem.

Non-urgent appointments can be made and repeat prescriptions ordered online by using a service called SystmOnline via the following link:

https://SystmOnline.tpp-uk.com/Login?PracticeId=K83066

To use this service you will need to register at reception. At the time of registration you will be required to produce photo id and proof of address.

PLEASE NOTE: Data submitted via the link above is handled by a third party.

SECURITY NOTE: Electronic transmissions on the internet are not always secure and theoretically it is possible for details emailed from this form to be intercepted.


  Practice News and Notices

 

 

ADVANCE NOTICE OF PRACTICE CLOSURE TIMES

 

To improve the care we are able to offer our patients, Weedon Surgery will close from 12.30 pm on the following Wednesday afternoons to allow training and development of doctors, nurses and administrative staff. The phone lines at Greens Norton will be unavailable from 12.30 - 5.30pm on the training days but the surgery currently remains open for collection of medication from the dispensary

 

15th April  2015

13th May 2015

10th June 2015

8th July 2015

 Please plan ahead when ordering your repeat medication around these dates.

when the surgery is closed the number for  Emergencies AND ADVICE is 111

REMEMBER IN A LIFE THREATENING EMERGENCY YOU SHOULD STILL DIAL 999 AND ASK FOR AN AMBULANCE

_______________________

 

 PNEUMOVAX and SHINGLES VACCINATIONS

Pneumovax (65 years and over) and the new shingles vaccine (age 70, 78 and 79 years only on the 1st September) is a one-off vaccination that can be given all year round, so if you qualify please contact reception on 01327 358287 (Greens Norton) or 01327 340212 (Weedon surgery) and book your appointment.
 

FRIENDS and FAMILY TEST

The Friends and Family Test is a feedback method managed by NHS England which all GP practices must undertake by the 1st December 2014. It gives people who use NHS services the opportunity to comment on their experience. It is not a traditional one-off survey but a continuous feedback between patients and the practice.

Forms will be in the waiting room and you may be given a form by the doctor or nurse you will be seeing. The question you will be asked is: How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?

There will also be an opportunity to leave comments on the bottom of the form. The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

 

CHANGE TO EXTENDED HOURS at GREENS NORTON

Extended Hours surgeries take place on alternate Wednesday evenings from 6.30pm until 8.15pm and alternate Friday mornings from 7.00am. During busy times we may put on extra sessions to help with appointment availability. Please check with reception the dates of Extended Hours surgeries.  

 

SURGERY EMAIL

Patients needing to contact the surgery with general queries can use our email gnwmpadmin@nhs.net

 
Please note that although the email is checked daily it must not be used for queries requiring an urgent or quick response – please book a telephone consultation instead.    
 

 IT / ELECTRONIC PATIENT RECORDS

 

STATEMENT OF INTENT FOR Greens Norton and Weedon Medical Practice

 

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following IT developments:

 Summary Care Record (SCR)

1.     GP to GP Record Transfers

2.     Patient Online Access to Their GP Record

3.     Data for commissioning and other secondary care purposes

The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30 September 2014.

 

Please find below details of the practices stance with regards to these points.

 

Summary Care Record (SCR)

 

NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.

 

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

 

Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.

 

Greens Norton and Weedon Medical Practice confirm that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.

 

GP to GP Record Transfers

 

NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).

 

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks to reach your new surgery.

 

With GP to GP record transfers your electronic record is transferred to your new practice much sooner.

 

Greens Norton and Weedon Medical Practice confirm that GP to GP transfers are already active and we send and receive patient records via this system.

 

Patient Online Access to Their GP Record

 

NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.

 

We currently offer the facility for booking and cancelling certain appointments on-line and you can order your repeat prescription on-line, via the Practice web site. To access the on-line booking system you are required to register for this system, called SystmOnline. To register you will need to produce photographic ID to our reception staff who will then issue you with a log-in and password.

 

Our computer supplier, TPP, has not yet made our system compliant for you to access information online from your medical record but again we will inform you when this service is available.

 

Greens Norton and Weedon Medical Practice confirm that that they working closely with the Area Team and TPP to achieve this.

 

Data for commissioning and other secondary care purposes

 

It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data.

 

At Greens Norton and Weedon Medical Practice we have specific arrangements in place to allow patients to “opt out” of care.data which allows for the removal of data from the practice. Please see the Reception team for an opt out form.

 

Greens Norton and Weedon Medical Practice confirm these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.

 

 

 SMS Texting

The Practice has begun sending appointment reminders by SMS messaging to your mobile phone. Please get in touch with either Greens Norton or Weedon reception or email gnwmpadmin@nhs.net if you DO NOT wish to be reminded of future appointments by receiving an SMS text reminder. Please make sure we have your up to date contact details at all times.

With the steep rise in postage costs we are looking at alternative methods of contact for sending appointments to those patients on regular recall for things such as diabetic reviews and asthma checks. We are therefore updating contact details with email addresses - please contact gnwmpadmin@nhs.net to update your details. Please note that emails should not contain any clinical information and it is your responsibility to ensure your email is secure.

Summary Care Records - Your emergency care summary

For more information on the Summary Care Records and your choices, visit www.northamptonshire.nhs.uk/scr or www.nhscarerecords.nhs.uk or your local Patient Advice and Liaison Service (PALS) www.pals.nhs.uk or telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020 where an operator will be available to answer any queries you may have.

NHS 111

 NHS 111 enables you to access local NHS healthcare services. The service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. For example:
  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
The service is available 24 hours a day, 365 days a year and calls are free from a landline. For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.

 

 

 

MEDICAL EXEMPTION

People with certain medical conditions can get free NHS prescriptions if:

·       they have one of the conditions listed below; and
·       they hold a valid Medical Exemption Certificate.
Medical Exemption Certificates are issued on application to people who have:
·       A permanent fistula (for example caecostomy, colostomy, laryngostomy or ileostomy) requiring continuous surgical dressing or requiring an appliance
·       A form of hypoadrenalism (for example Addison's disease) for which specific substitution therapy is essential
·       Diabetes insipidus or other forms of hypopituitarism
·       Diabetes mellitus, except where treatment is by diet alone
·       Hypoparathyroidism
·       Myasthenia gravis
·       Myxoedema (that is, hypothyroidism requiring thyroid hormone replacement)
·       Epilepsy requiring continuous anticonvulsive therapy
·       A continuing physical disability which means the person cannot go out without the help of another person.  (Temporary disabilities do not count even if they last for several months).
·         Or are undergoing treatment for cancer including the effects of cancer or the effects of current or previous cancer treatment.               

A Medical Exemption Certificate is valid for 5 years. Please ask for form FP92A

 

Please note: A Medical Exemption form is different to a pre-paid Medical Certificate, which lasts for one year. It is the patient's responsibilty to ensure you have the correct valid certificate when signing for prescriptions


 

 

 

 

             

GREENS NORTON AND WEEDON
MEDICAL PRACTICE (K83066)
www.greensnortonandweedonmedicalpractice.co.uk
 
LOCAL PATIENT PARTICIPATION REPORT MARCH 2015
 
 
Background to the report:
 
The medical practices at Greens Norton and Weedon merged in April 2010 to become Greens Norton and Weedon Medical Practice, operating from separate, purpose built premises seven miles apart. Each centre had an established Patient Participation Panel – Greens Norton PPP and Weedon PPP, both of which have continued to operate and meet independently of each other but would meet and work together for the purpose of the Directed Enhanced Service (DES) Patient Participation Scheme. This group is known as the fPRG or “face-to-face Patient Reference Group”.
 
During the autumn of 2011 a wider Patient Reference Group (PRG) was formed.
 
Ensuring the PRG is representative of the Practice population
 
The face-to-face PRG (fPRG) is made up predominantly of senior citizens with some middle-aged members, a parent of a young family and a younger person. The Practice looked at the Patient Demographics and the PCT held data on this to ensure the PRG reflected all groups. As a consequence the Practice directly approached and recruited to the fPRG a carer and a young person and a patient from an ethnic minority group as well as a patient with a long-term disability. The fPRG and the practice worked to recruit further members to the vPRG who could be contacted by email, post or telephone. This was done via an Enrolment form displayed in both surgery reception areas, notices in the waiting room, a paragraph in the Practice leaflet and on the practice website and a section in the Village News publication. New patient questionnaires amended with a sentence introducing the PRG and inviting the newly registered patient to join were also made available and patients visiting the surgery were actively asked if they would join the virtual PRG. Members of the fPRG attended several busy surgery sessions such as the Flu Clinics and Baby Immunisation Clinics and handed out Enrolment forms. They also asked lead contacts of various village organisations to distribute forms to patients in their groups and asked patients to post their completed enrolment forms into a secure box at either medical centre reception, hand them in to reception staff or post them to either surgery premises. Examples of the groups where contacts were made were the Learning Disability Service, the Royal British Legion Club, Community Choir, Women’s Institute, Guides, Brownies, the Church, Tots Own, Rugby Club, the 50+ Group, and the practice staff affiliated to the Working Party approached care workers at a local Residential Home for Young Adults with Learning Disability and the local Nursing Home and Residential Home that both come under the care of Greens Norton Medical Centre. 
 
The PRG Profile 
 
The initial recruitment exercise amounted to 200+ patients enrolling to become a member of the vPRG, ranging in age from under 16 to 84 years, with some patients describing themselves as having a disability, caring for another person, either a regular, occasional or rare surgery attender and the majority describing themselves as British or English with a small number as belonging to a Chinese or other ethnic group. The patient’s name, post code, age range, ethnic group, preferred method of contact, disability question response and place where the patient had heard about the PRG was entered onto a database by practice staff. The database was split in to Greens Norton and Weedon patients as at some point in the future it is anticipated the vPRG will be asked to take part in a local survey relating to the surgery they visit. The practice set up a dedicated email address for the vPRG of gnandwprg@nhs.net.  
 
    Enrolment onto the vPRG has continued at a steady pace, mainly coming from new patients when
   registering to the practice and currently stands at 320
 
 
       In previous years the Practice has run a survey in order to fulfil the criteria as laid down in the Directed Enhanced Service (DES) for Patient Participation.  For 2014-15 the Practice was required to devise and agree an Action Plan with the Patient Reference Group, concentrating on at least three key areas from comments and suggestions received from the Practice patient population throughout the year
 
      The Action Plan was first discussed on the 4th June 2014 with the face-to-face Patient Reference Group. The discussion concentrated on the DES and the component to put together an Action Plan in order to bring about improvement or enhance or introduce a service. Several examples were discussed such as improving an existing service or enhancing patient education of a particular topic – the Greens Norton Patient Panel AGM was to be the following month with a speaker from Marie Curie coming to give a talk about the Marie Curie Blooming Great Tea Party campaign – both of these were types of examples that could form the Action Plan. The subsequent meeting planned for 15th October 2014 had to be postponed until 1st December 2014 where the Action Plan was the main topic on the agenda and the plan was agreed. 
 
  
Our key areas of feedback that were reviewed during the year were:
 
1.      Triage at Weedon – feedback of the new triage system was not favourable so the appointment system was changed to include more telephone appointment slots, urgent access on Monday mornings and mornings after a bank holiday with a nurse and / or doctor seeing patients and more "same-day" appointments with a doctor.  To “triage” means to sort so calls were put onto a telephone list with a brief reason as to why the patient was asking for an urgent appointment that day. The patient would then be telephoned – after the doctor or nurse had sorted the calls by priority. However, patients didn’t like this, having to wait for a call and then more often than not were asked to come down to the surgery anyway so hence, triage was abandoned, more same-day appointments were made available and the complaints stopped – everyone was happy that triage had gone.
 
2.      It was suggested by a Greens Norton patient who is a motorised wheel chair user that the lowered kerb beside the disabled car-parking bay was a little too steep for him to negotiate with confidence; he would park his vehicle in one of the disabled bays and travel out of the car park main entrance in his wheelchair, along the public footpath path and down the path into the Medical Centre, avoiding the kerb.   The kerb was lowered further and the patient is now happy to access the building in his wheelchair going over that kerb.
 
3.      Improving access - Greens Norton surgery have been aware for a sometime that as we get busier appointments need to increase to cope with demand – each morning surgery now has two extra face-to-face appointments as well as extra telephone slots. The practice nurses ease the pressure by also having telephone appointment slots added to their surgery sessions. We have two prescribing nurses in the Practice who work across both sites – they are able to deal with minor illness and advise on many areas of health care and chronic disease management thus helping to ease the workload and improve access.
 
 
4.      A patient with a medical condition that fits the current medical exemption criteria was unaware he   had to apply for a Medical Exemption Certificate himself, which entitles the certificate holder to free prescriptions, as he assumed it was something the surgery did automatically. It was brought to the surgery’s attention when the patient was issued with a penalty notice as he had been signing to say he was exempt but did not actually hold a current and valid certificate – we have since been made aware of this happening to several other patients.   The dispensing staff have located posters and leaflets explaining the different exemption criteria and prompting patients who sign for their prescription and who say they are exempt to show their exemption certificate when collecting medication. The certificate is valid for five years.
 
       This proved a useful exercise in that it highlighted that there are patients who thought it was their   medical condition (such as epilepsy) that gave them the exemption automatically and not the certificate and a few out of date certificates were also found.   
 
       After we discussed this at our meeting on the 1st December 2014 one of our members who sits on the Greens Norton Patient Participation Panel contacted NAPP (the National Association for Patient Participation) of which we are a member to bring this particular problem to their attention as it was thought that they can reach a wider audience than we can – a paragraph was included in the February 2015 NAPP newsletter, as below:
 
 
Medical Exemption Certificates
The prescription exemption checking service, previously administered at local level, was centralised in 2014. Because they do not have a valid medical exemption certificate, a number of people with diabetes have been fined up to £100 for claiming free prescriptions, despite using insulin or medicine to manage their diabetes. Long-term lack of enforcement has led to a misconception, that having diabetes treated by medication or insulin alone was the criterion for claiming free prescriptions.
There is widespread lack of awareness about the need for certificates amongst healthcare professionals and those with diabetes and other conditions both long and short term (e.g. pregnancy). Details of conditions or circumstances requiring certificates and how to obtain the application form FP92A are on the NHSBA website, more on the Diabetes UK website.
    PPGs can play a part in raising awareness among both doctors and patients about this issue.
 
 
 
  Since our meeting in December 2014 the Practice has introduced the NHS Friends and Family Test in the surgery. This is a feedback form for patients to tell us what they think about their recent experience of their surgery visit and whether they would recommend our surgery to their friends and family.  Comments received so far have been extremely favourable and responses to the questionnaire will form the basis of our 2015/2016 Action Plan.
 
  
Practice Opening Hours
 
Greens Norton Medical Centre - 01327 358287
 
Monday                       8.00am – 6.30pm
Tuesday                      8.00am – 6.30pm
Wednesday                 8.00am – 6.30pm (alternate Wednesdays 8.00am – 8.00pm)
Thursday                     8.00am – 6.30pm
Friday                           8.00am – 6.30pm (alternate Fridays from 7.00am)           
 
Weedon Surgery- 01327 340212
 
Monday                       8.00am – 6.30pm   (alternate Mondays 8.00am – 8.00pm)
Tuesday                      8.00am – 6.30pm
Wednesday                8.00am – 6.30pm
Thursday                    8.00am – 6.30pm (alternate Thursdays 8.00am – 8.00pm)
Friday                          8.00am – 6.30pm
 
Appointments: can be booked by telephone, in person or on-line via SystmOnline (details of how to register for SystmOnline are available from reception and on the Practice website). 
 
Extended Hours are: Alternate Wednesday pm and alternate Friday am at Greens Norton for routine appointments with a doctor or practice nurse and alternate Mondays and Thursdays pm at Weedon for routine appointments with either a doctor or practice nurse
 
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